Return & Refund Policy
This legal document is currently provided in English only. An Arabic translation will follow.
Our commitment to your journey
At Seedates, we strive to provide deeply insightful, data-driven personality and astrological analysis. Because our reports are instantly generated and customized specifically to your unique birth data and psychological inputs, all sales of digital reports are final.
However, your satisfaction is incredibly important to us. If you encounter an issue or feel your report did not meet your expectations, please review our policy below.
Satisfaction & dispute window
- Because our custom digital reports are delivered instantly, all refund requests, data corrections, or delivery complaints must be submitted within 7 calendar days of purchase.
- Any inquiries, complaints, or refund requests received 8 or more days after the purchase date will be automatically closed, and no refunds, credits, or report modifications will be issued under any circumstances.
- By completing your purchase, you agree to inspect your digital report within this 7-day window.
Incorrect data submissions
Our platform relies on the exact information (birth date, time, location, and questionnaire answers) that you provide.
If you realize you entered your information incorrectly, please do not file a dispute with your bank. Contact our support team within 48 hours at support@seedates.com with your order number and the corrected data. We will gladly regenerate your report one time free of charge.
Technical issues
If your digital report fails to download, contains formatting errors, or fails to deliver to your email, please notify us immediately.
We will investigate the issue and manually email a clean, completed copy of your report within 24 business hours.
Satisfaction concerns
Because self-reflection and cosmic insights are highly subjective, we cannot offer refunds based on a personal disagreement with the report's findings.
If you are genuinely unhappy with your experience, please reach out to our team. We review customer feedback on a case-by-case basis and are committed to making things right, which may include offering credit toward a different report or a partial goodwill refund.
Points
Reports are bought with points. Points that have been spent on a generated report are not refundable or returnable to your balance except where this policy provides otherwise. Unspent points remain on your account and can be used for a later report.
How to contact us
For any questions or support needs, please reach out to our dedicated support team directly. We are here to help:
- Email: support@seedates.com
- Response time: we respond to all inquiries within 1 to 2 business days.
Please include your order number and the email address you used at checkout so we can find your purchase immediately.